Grundfos Product Price List App. FAQs

Q: How do I find the Grundfos Product Price List Catalogue App?

A: Apple Version: Visit Apple iTunes (if loading to your computer) or the Apple App Store (if loading to your device) and search for ‘Grundfos Product Price List’.  

Android Version: Visit the Play Store and search for 'Grundfos Product Price List'.

Q: Why is the Grundfos Product Price List Catalogue App only recommended for an Apple iPad or tablet, but not a smart phone?

A: Due to the amount of information that the Grundfos Product Price List Catalogue App has to display, the App has been written to be viewed on an Apple iPad or Tablet. 

Q: Will the Grundfos Product Price List Catalogue App be released for use on any other devices?

A: We will look into developing the Grundfos Product Price List Catalogue App for other platforms as we move ahead including Android & Windows Mobile. Any developments will be shared.

Q: Do I need an internet connection to download the Grundfos Product Price List Catalogue to my Apple iPad / Android Tablet?

A: Yes, you will need an internet connection to initially download the Grundfos Product Price List Catalogue App, to create a log in to access the pricing and to carry out updates.

Q: Do I need an internet connection to use the Grundfos Product Price List Catalogue App?

A: No, you can use the Grundfos Product Price List Catalogue App without an internet connection, making it an ideal tool to take out and about. You do however need an internet connection to download the Grundfos Product Price List Catalogue App and an internet connection to create a log in for access to pricing. The Product Center links on the product pages, and the ‘Online Resources’ section of the Grundfos Product Price List Catalogue App will not work without an internet connection. Similarly, you will not be able to share the Grundfos Product Price List Catalogue App without an internet connection.

Q: The iTunes/ Play Store is prompting me to update the Grundfos Product Price List Catalogue App. Do I have to update?

A: We recommend that you update the Grundfos Product Price List Catalogue App whenever prompted. This ensures that you have the most up-to-date version of the App at all times. Not updating the Grundfos Product Price List Catalogue App when prompted may result in you referring to incorrect/outdated pricing or content.

Q: How big is the Grundfos Product Price List Catalogue App?

A: In its current version, the Grundfos Product Price List Catalogue App is 105 MB.

Q: Why do I need to create a log in to unlock the pricing on the Grundfos Product Price List Catalogue App?

A: The Grundfos Product Price List Catalogue App is designed as product and pricing a tool for Grundfos direct and indirect customers. Due to the open nature of the iTunes Store and Play Store, it can also be downloaded and used by anyone with an iPad/Tablet. We welcome this latter group of potential users to benefit from our Product Price List Catalogue App as a product reference tool but believe it unnecessary for this category of users to have access to pricing.

Q: I have downloaded the Grundfos Product Price List Catalogue App, but I can’t see any pricing?

A: The Grundfos Product Price List Catalogue App is in a locked mode when initially downloaded. You need to create a log in within the App. To do this, simply open the App, navigate to a product page and select the “Unlock to View Prices” button. Fill in the required fields under the 'Register to view prices' button and submit the form. You will automatically be logged in once all fields are submitted.

Q: I have been using the Grundfos Product Price List Catalogue App successfully, but now I can’t see any pricing?

A: The Grundfos Product Price List Catalogue App automatically locks out pricing after a pre-defined period. This is to minimise the chances that you may have missed a Grundfos Product Price List Catalogue App update. We recommend that you check for updates (should happen automatically when an internet connection is established) and then re login.

Q: Why does my App have a Prices Login expiry date?

A: This minimises the chances of a user continuing to view an outdated version of the Grundfos Product Price List Catalogue App if there has been an update in the meantime. The Prices Login will lock out the pricing when the Prices Login expiry date has been reached. We recommend that you check for updates (should happen automatically when an internet connection is established) and then re-log in.

Q: Do I need an internet connection to create a login to view pricing?

A: Yes, you will need an internet connection to create a login to view pricing.

Q: I am having trouble creating a login, what can I do?

A: If you are having trouble creating a login to view pricing, please follow these steps:

  • Check you are connected to the internet
  • Complete all fields and press submit / go
  • Have you tried again to submit?

If you follow all of the steps above and are still unable to login, please contact your local Grundfos Office or email marketing-au@grundfos.com

Q: How can I print or email PDF versions of the volumes within the Grundfos Product Price List Catalogue?

A: In the bottom navigation bar, from anywhere within the Grundfos Product Price List Catalogue App, you can select the ‘Share Price List’ icon. From here, you can select the volume that you’d like to share or print and it will open up in a PDF viewer as long as you have one installed on your device. The PDF version of the Grundfos Product Price List Catalogue App volume will open in another window, and from here, you can tap on the ‘Share’ button to email or print the document. To be able to email the document, please note you will need an email client set up on your device. To be able to print directly from your device, you will need some type of connectivity to a printer.

From each product page, you can also click on the ‘View Entire Volume as PDF’ button to reach a PDF version of the relevant volume. If you need further assistance, please contact your local Account Manager to demonstrate.

Q: How can I navigate my way to a product within the Grundfos Product Price List Catalogue App?

A: If you know the name of the product, you can use the search function in the top left corner of the screen at any point within the App. Begin typing in the name of the product, and a list of possible matches will be displayed. By clicking on the product of your choice, you will be taken directly to the relevant product page.

Alternatively, you can navigate your way to a product page by selecting the appropriate Grundfos Product Price List Catalogue volume, selecting the most appropriate category and then selecting from the full list of products listed. If there is a product listed without an image, it implies that there are sub-products within this product area. Click on the product name to open the last level of navigation. Clicking on a product will take you to the relevant product page.

If you need further assistance, please contact your local Account Manager to demonstrate.

Q: How do I get to the home page in the Grundfos Product Price List Catalogue App?

A: From anywhere within the App, you can go back to the home screen by clicking the small house icon in the top left corner of the screen.

Q: Where do I find out information on product warranty, discount codes, freight details and other technical information that has previously been noted in the printed Grundfos Product Price List Catalogue?

A: From any product page, tap the right hand facing arrow underneath the ‘Home’ button in the top left of the screen. This will slide out a bar containing a product image and discount code, and information on warranty, freight notes and technical information where applicable.

  • The small stamp icon refers to the discount code.
  • The small information (i) symbol refers to further technical information being available.
  • The small shield icon refers to warranty information.
  • The small truck icon refers to freight notes being applicable.
  • To close the bar, tap on the left hand facing arrow.

Q: I think I’ve spotted a mistake or a bug in the App? How can I report this?

A: We appreciate you taking the time to notify us of any errors, problems or bugs in the Grundfos Product Price List Catalogue App. You can do this by sending an email to marketing-au@grundfos.com with the subject line Grundfos Product Price List Catalogue App Error/Bug.

Q: How can I provide feedback or ideas about how the App can be improved?

A: We’d love to hear your feedback or ideas about how the Grundfos Product Price List Catalogue App can be improved. Please send an email to marketing-au@grundfos.com with the subject line Grundfos Product Price List Catalogue App Feedback.

Q: I need more help. Who can I turn to for assistance?

A: Grundfos will do their best to assist you where possible in the use of the Grundfos Product Price List Catalogue App, but please remember that we cannot provide technical advice that is not directly related to the Grundfos Product Price List Catalogue App. If the assistance you need is to do with the Grundfos Product Price List Catalogue App, please contact your Grundfos Account Manager or email marketing-au@grundfos.com with the subject line Grundfos Product Price List Catalogue Assistance. If you need assistance pertinent to the use of Apple iTunes, the Play Store or your device, we suggest you refer to the following websites:

http://www.apple.com/support/itunes/

http://www.apple.com/support/mac/app-store/

http://www.apple.com/support/

https://support.google.com/googleplay/?hl=en#topic=3364260





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