A Grundfos Service Agreement ensures efficient and uninterrupted operation of your pump system and gives you access to Grundfos Service Centres and authorised Service Partners worldwide, 24 hours a day.
Prevention is better and more cost effective than cure
Once you have purchased your pump, you want it functioning efficiently and reliably, and a formal Service Agreement with Grundfos gives you peace of mind. It also makes sound economic sense, giving you a firm overview of your maintenance budget and access to substantial discounts.
You simply combine a range of service to suit your needs – and let us carry out scheduled maintenance visits to prevent downtime. We offer three types of Service Agreements available for all pumps:
Whichever you choose, you will be serviced by specially trained staff at all times.
The cost effective choice
Well-maintained pumps can reduce your energy consumption by up to 50% and in a series of pumps working together one faulty pump can affect all the others. A Grundfos Service Agreement keeps your total cost of owning a pump at a minimum, because our careful consideration of the Life- Cycle Cost of all our products means that we have control over the real costs of ownership of our pumps.
Signing up for a Service Agreement and letting our highly skilled service technicians service your pumps is your safeguard against unforeseen expenditure. Regular servicing and maintenance of your pumps ensure that they are working with optimum efficiency.
Grundfos Service will maintain and repair your pumps and our service professionals can advise you on efficiency issues, offering suggestions for saving money in the long term.
Repair and maintenance of your existing pumps system
Of course, you can always call Grundfos for repair and maintenance of pumps you have purchased from us. Grundfos can repair your pumps to the same specifications as new pumps, but it is important to remember that an upgrade or even a replacement pump can be cheaper than repair in the long term. See Upgrades and Replacement for how this makes good business sense.
Effective service – wherever you are
Grundfos Service is always close by. Together with our local authorised service partners, we offer worldwide service, and help from qualified pump professionals is never far away, whether you need immediate assistance or you are interested in hearing about your savings possibilities.
Grundfos Remote Management
Grundfos Remote Management is a cost-effective, secure and reliable way to monitor and manage pump installations from an Internet PC at a very low price.
Connecting pumps and people
With a secure and reliable remote management system, you can monitor and manage your pump systems from an Internet PC at a very low price.
Grundfos Remote Management is a cost-effective and straightforward way to monitor and manage pump installations in commercial buildings and in water supply and wastewater infrastructure. It reduces the need for onsite inspections, and in the event of an alarm or warning, the relevant people are notified directly.
Compared with mobile phone-based monitoring, the system offers a wider range of benefits and functionalities. For those who do not require remote process automation, Grundfos Remote Management is the ideal solution for monitoring and remote control as opposed to traditional SCADA (Supervisory Control and Data Acquisition) systems. Initial investment is minimal, and a fixed low fee covers data traffic, hosting costs and system support, including back-up of all data.
Efficient alarm management
Via its on-call schedule, this new telemetry system ensures that alarms from onsite controllers go directly to the relevant people. From a PC anywhere, the system manager can log on and plan who is to receive alarm messages from each installation at any given time of the day. Managers can plan years ahead and easily handle daily exceptions to the schedule.
Optimize service and maintenance
Changes in pump performance can be tracked using trend graphs automatically generated by the system. This can give an indication of wear or damage in the installation, and service and maintenance can be planned accordingly.
The communication interface (the CIU27 modem) enables data transmission via GPRS/SMS from your Grundfos pumps and controllers. The built-in multi-purpose I/O board allows you to connect sensors and switches.